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Open nusa138 With Clear Privacy Terms

Your Privacy Policy matters before you open an account: we show how account details, DANA, OVO, GoPay and QRIS records, device signals and support chats are handled when…

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nusa138 Open nusa138 With Clear Privacy Terms
CONTACT ROUTES

Reach Us About Your Privacy

A privacy question should not sit in a general queue. We route privacy messages by subject, so you can ask about account records, cookie choices, payment receipts or correction requests without repeating your case. Keep your username, registered phone number and the device you used ready; that helps us confirm the account before we discuss any private detail.

Team online

Live chat privacy help

Use live chat from 10:00 to 02:00 WIB and choose the privacy subject before typing. We verify your username and registered phone number before discussing account records or payment references.

Email request trail

Send privacy requests to our support email when you need a written trail. Include your username, registered contact, the data you want checked and any DANA, OVO, GoPay or QRIS reference involved.

Account settings path

From your account, open Profile, then Security, then Devices to check recent access. If a device looks unfamiliar, message us through chat and we will review the session record with you.

ACCOUNT CONTROLS

Control Your Account Privacy Choices

Good privacy handling starts with clear account controls. We keep payment records separate from chat history, limit internal access by task and use device checks when a login pattern changes.

Account data use

We use your account details to create access, keep your wallet tied to the right profile and respond to support cases. Staff see only the fields needed for the task they are handling.

Payment record handling

DANA, OVO, GoPay and QRIS records are used to match deposits, verify withdrawal names and resolve missing receipt cases. We do not display wallet identifiers in public areas of the lobby.

Cookie choices

Cookies keep you signed in, remember basic display settings and help us notice repeated failed logins. You can clear cookies in your browser, then sign in again to rebuild a fresh session.

Device checks

When you sign in from a new phone or browser, we may log device type, time and IP signal. That record helps us answer access disputes and spot unusual activity faster.

Retention periods

We keep account, payment and support records only for operational, security and request handling needs. Older records are reviewed, reduced or archived when they are no longer needed for those purposes.

Correction requests

If your phone number, email address or payment reference is wrong, contact us before making more wallet moves. We will confirm account ownership, update the detail and mark the change on your case.

Ask About Privacy Policy Rights

These answers cover the privacy questions we receive most often from Indonesia account holders. They focus on account data, local payment records, cookies, device logs and how to reach us. If your case involves account access or a specific QRIS receipt, contact support with the reference so we can check the right record.

We collect the details needed to create and protect your account, such as username, registered contact, login device, IP signal, payment reference and support chat history. We ask for extra checks only when an account step requires it.

We keep those records to match deposits, verify withdrawal names and resolve receipt questions. The Privacy Policy explains that payment references are linked to your account case, not shown in public lobby areas.

Yes. Contact live chat from 10:00 to 02:00 WIB or send an email with your username, registered phone number and the detail that needs correction. We confirm ownership before changing private account data.

Cookies help keep your session active, remember display choices and support account safety checks. You can clear them in your browser settings, but you may need to sign in again after clearing them.

Open Profile, choose Security, then Devices to see recent access details. If a device or time looks wrong, contact support and we will compare the session record with your account activity.

We share only what is needed to confirm a DANA, OVO, GoPay or QRIS reference when a transaction case requires it. General privacy questions stay within our support and account security workflow.

Message support with your username, registered contact and closure request. We verify the account, check any open wallet or security case and explain what records must be retained where local law permits.

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